guest service agent
Posted on
October 15, 2024
by
Employer details
CI Sydney - InnVest Hotels
Job details
*THE OPPORTUNITY:*
GUEST SERVICE REPRESENTATIVE
REPORTS TO GENERAL MANAGER
*THE COMPANY:*
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.
With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 970 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest?s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At InnVest, our mission is simple ? to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada?s largest independently-owned and operated hotel portfolio.
*THE ROLE:*
The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of a guest?s stay.
In addition to the above, the Night Audit position is generally responsible for the reconciliation and completion of all daily transactions.
*ACTIVITIES:*
The duties and responsibilities for the Guest Service Representative/Night Auditor include, but are not limited to the following:
* Create a welcoming environment for guests.
* Register guests and assign rooms, accommodating special requests whenever possible.
* Complete pre-registration and blocking of rooms for reservations/guest arrival.
* Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
* Understand room status and room status tracking.
* Know room locations, types of rooms available, and room rates.
* Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
* Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
* Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
* Process guest check-outs.
* Post and file all charges to guest, master, and city ledger accounts.
* Work closely with all hotel departments to improve service delivery and efficiency.
* Use proper telephone etiquette.
* Coordinate guestroom maintenance work with the engineering and maintenance division.
* Report any unusual occurrences or requests to the manager or supervisor.
* Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments ? cash, debit, and credit and maintain a float.
* Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures as required by Hotel.
* posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required.
* Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed to ensure required documentation is obtained.
* Run computer through nig
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LocationSydney, NS
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentPart time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9487832570
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