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computer system operations manager
Title posted on CareerBeacon - Manager, IT Infrastructure and Operations
Posted on October 16, 2024 by Employer details Newfoundland & Labrador Housing Corporation
Job details
Manager, IT Infrastructure and OperationsThe Newfoundland and Labrador Housing Corporation (NL Housing) is a crown corporation whose mandate is to develop and administer housing assistance policy and programs for the benefit of low to moderate income households throughout the province. As the largest landlord in the Province, NL Housing manages a portfolio of over 5,500 units province‐wide. The services provided by NL Housing provide clients with access to safe, stable and affordable housing, which is essential to the social, financial, and physical well‐being of individuals, families and communities. There is a wide range of housing needs across the province, from those facing homelessness or at risk of homelessness, to low income households needing assistance to pay rent or complete much‐needed repairs on their homes. For more information on our programs and services, and strategic priorities, please visit our website www.nlhc.nl.ca.Competition Number: 2024/25‐057‐500209PEmployment Type: PermanentDepartment/Region: Information TechnologyLocation: Head Office, St. John'sPosting Status: InternalClosing Date: October 29, 2024Salary Scale: $76,903 to $102,858 per annum on the Management Pay Plan, 613 Points, 35‐hour work weekPosition DetailsContext:The Information Technology (IT) Department ensures that the corporations IT infrastructure, security, software and communications needs are met. The Systems and Operations section manages and maintains all IT infrastructure including security, network, LAN/WAN, communication/collaboration systems, servers, storage, business applications, databases and cloud services. This team also provides hardware and software support, including operation of the NLHC's corporate IT helpdesk. The Systems Development section designs, develops, implements and maintains new and upgraded software solutions, manages the acquisition/installation and upgrade of software from external vendors, provides software training in corporate systems, performs application support to end users, develops and maintains the corporation's data and reporting.Duties:The Manager, IT Infrastructure and Operations oversees the reliability, performance, and security of on‐premise and cloud services for the corporation. Reporting to the Director of IT, this role manages teams responsible for IT infrastructure, operations, security, and support across the organization.Key responsibilities include:IT Infrastructure Management: Oversees design, implementation, and maintenance of servers, networks, and storage; supports technical infrastructure for business applications.Datacenter Operations: Ensure high availability and performance of IT services including disaster recovery planning.Desktop Operations: Manages corporate computer systems, mobile devices, and software.Incident Management: Oversees IT Service Desk, ensures service delivery objectives are met.Security: Implements robust security measures including cyber security and IT audit.Team Leadership: Leads and mentors IT team, promoting client service and professional development.Vendor Management: Manages vendors, develops RFQs/Tenders, and negotiates contracts and SLAs.Budget Management: Assists with IT project budgets; evaluates emerging technologies.Project Management: Ensures projects are delivered on time and on budget.Change Management: Ensures adherence to change management procedures.Controls and Compliance: Maintains data integrity and confidentiality; ensures regulatory compliance and implements IT policies.Strategy: Aligns IT solutions with organizational goals and IT strategy.CriteriaScreening Criteria:Completion of a Bachelor's degree in Computer Science or related discipline (Equivalencies may be considered)Experience with IT infrastructure and operations managementExperience in IT leadership, mentoring a teamExperience in project/program managementAssessment Criteria:Knowledge of network and se- LocationSt. John's, NL
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #MB2410167936
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