customer service representative - call centre
Title posted on indeed.com -
CSR - Customer Service Representative
Posted on
October 15, 2024
by
Employer details
ProTech Solutions Lafontant
Job details
*Job Overview*
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a customer-centric approach, and the ability to analyze customer needs to enhance their experience.
*Duties*
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service.
- Analyze customer needs and provide appropriate solutions or alternatives.
- Assist customers with product information, order processing, and troubleshooting.
- Engage in upselling opportunities to enhance customer satisfaction and drive sales.
- Maintain accurate records of customer interactions and transactions through data entry.
- Demonstrate excellent phone etiquette while managing multiple calls effectively.
- Collaborate with team members to improve processes and share best practices.
*Skills*
- Strong communication skills in English; proficiency in Spanish or other languages is a plus (multilingual candidates encouraged).
- Proven experience in customer service or sales roles.
- Ability to analyze situations and provide effective solutions promptly.
- Experience with data entry and maintaining detailed records.
- Comfortable engaging in upselling techniques while maintaining a positive rapport with customers.
- Excellent phone etiquette and interpersonal skills.
- A proactive attitude towards problem-solving and customer engagement.
Join us in delivering outstanding service that makes a difference!
Job Types: Full-time, Part-time
Pay: $18.25-$23.93 per hour
Expected hours: 40 per week
Work Location: In person
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LocationBrossard, QC
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Workplace information
On site
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Salary$18.25 to $23.93HOUR hourly
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9487856869
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