operations supervisor
Title posted on indeed.com -
Assistant Manager - Operations
Posted on
October 14, 2024
by
Employer details
Black Bow Gift Co.
Job details
*Position Overview:*
The Assistant Manager will oversee key aspects of our business operations, with a focus on B2B projects, online sales, marketing, gift production, technology support, and web content management. Reporting directly to the CEO, the Assistant Manager will lead a diverse team, ensure smooth daily operations, and contribute to the company's growth by managing customer experience and driving sales initiatives. This role requires a hands-on approach to eCommerce management, team leadership, and operational oversight.
*Key Responsibilities:*
* *Operational Oversight:* Manage day-to-day business functions, including B2B client projects, online and in-studio sales, and gift production workflows. Ensure all operational processes meet high-quality standards.
* *Team Leadership:* Mentor and coach team members, setting clear job expectations and appraising performance. Foster a collaborative and motivated team environment that drives sales and delivers exceptional customer service.
* *B2B Project Management:* Serve as the primary liaison for corporate clients, overseeing the planning and delivery of custom gifting projects. Ensure timelines and quality standards are met for all corporate orders.
* *Online Sales & Content Management:* Oversee the eCommerce platform, ensuring product listings are up-to-date, accurate, and optimized for SEO. Collaborate with the team to develop and execute strategies to drive online sales. Monitor website content, troubleshoot technical issues, and ensure a seamless customer experience.
* *Marketing & Promotions:* Collaborate on the development and execution of marketing campaigns, both online and in-store. Assist with creating content for social media, email newsletters, and other digital channels to engage customers and promote seasonal or special promotions.
* *Inventory Management:* Supervise product inventory levels, ensuring products are stocked, organized, and ready for sales. Coordinate incoming stock deliveries and manage inventory systems to track and report on product availability.
* *Customer Service Support:* Oversee the customer service team, ensuring timely and professional communication with clients and maintaining customer satisfaction.
* *Gift Production:* Oversee gift-making processes, ensuring orders are fulfilled accurately and on time. Maintain high-quality control standards in product assembly and packaging.
* *Technology Support:* Provide basic technical support for the company?s eCommerce platform, order management system, and other digital tools. Assist in troubleshooting any technology-related issues.
* *Sales Reporting & Analysis:* Prepare and present daily sales, inventory, and performance reports to upper management. Analyze data to identify trends, sales opportunities, and areas for operational improvement.
* *Product Development:* Collaborate with the CEO and other teams to brainstorm, design, and price new gift offerings. Ensure products align with the brand and are marketed effectively.
*Requirements:*
* 3+ years of experience in a managerial or supervisory role.
* Strong leadership skills with the ability to manage and develop a team.
* Experience in retail management, B2B project coordination, and eCommerce.
* Proficiency in online sales platforms (Shopify preferred) and basic content management.
* Excellent communication, organization, and problem-solving skills.
* Ability to work in a fast-paced, physical environment with attention to detail.
* Tech-savvy, with experience troubleshooting business challenges and issues
* Passion for luxury gifting and delivering high-end customer experiences.
*Preferred Skills & Qualifications:*
* Bachelor?s degree or equivalent in business or a related field.
* Experience in inventory management and product development.
* Knowledge of SEO and online content management strategies.
* Ability to lead team-building and training initiatives.
* Enthusiastic, self-motivated, and goal-oriented.
This role offers opportuniti
-
LocationDartmouth, NS
-
Workplace information
On site
-
Salary$20.00 to $28.00HOUR hourly
-
Terms of employment
Full time
-
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9486431644
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.