front desk agent
Posted on
October 11, 2024
by
Employer details
Amsterdam Inn & Suites
Job details
*Sussex Front Desk Agent*
The Front Desk Agent ensures guest satisfaction through courteous interactions, prompt problem-solving, and effective communication. They are also responsible for maximizing room sales by converting potential clients into guests. The role involves managing all front desk operations, including guest check-in/out, reservations, telephones, and handling payments, in line with hotel policies.
*Key Duties & Responsibilities:*
* Adhere to hotel policies and procedures.
* Maximize revenue by converting inquiries into bookings.
* Accurately register guests and handle room assignments.
* Coordinate VIP and special requests.
* Operate front desk systems, process payments, and balance shift totals.
* Handle room reservations, respond to emails, and manage inventory.
* Maintain records, including guest registration and billing.
* Assist with housekeeping coordination and maintain positive working relationships.
* Perform basic maintenance tasks as needed.
* Ensure a clean and organized front and back office.
* Report guest complaints or security issues.
* Provide local area information and transportation details.
* Utilize the building management system to oversee our property-managed apartment complexes.
* Clean public areas as required.
* Cook and refill the breakfast buffet.
* Handle laundry duties.
*Skills & Qualifications:*
* Strong interpersonal and communication skills.
* Ability to sell and negotiate.
* Proficiency in English; knowledge of French is a plus.
* Basic maintenance skills.
* Ability to multitask.
* Eligibility to work in Canada.
*Competencies:*
* Customer Focus
* Teamwork
* Problem Solving
* Professionalism
* Reliability
*Physical Requirements:*
* Ability to stand for long periods and lift up to 25 pounds occasionally.
Job Type: Permanent
Pay: $15.75-$16.50 per hour
Benefits:
* Dental care
* Extended health care
* On-site parking
* RRSP match
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Night shift
* Weekends as needed
Ability to commute/relocate:
* Sussex, NB E4E 1S8: reliably commute or plan to relocate before starting work (required)
Language:
* English (required)
Work Location: In person
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LocationSussex, NB
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Workplace information
On site
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Salary$15.75 to $16.50HOUR hourly
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Terms of employment
Permanent employment
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9483980605
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