customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
October 10, 2024
by
Employer details
ALLOY WHEEL REPAIR SPECIALISTS
Job details
*Job Summary*
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist with inquiries, resolve issues, and promote our products and services through effective communication and relationship-building skills. A strong focus on customer satisfaction is essential as you work to enhance the overall customer experience.
*Responsibilities*
* Respond to customer inquiries via phone, email, or in-person in a timely and professional manner.
* Provide accurate information regarding products and services to assist customers effectively.
* Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions.
* Engage in upselling opportunities by identifying customer needs and recommending suitable products or services.
* Maintain detailed records of customer interactions and transactions through data entry in our systems.
*
*Skills*
* Proven experience in customer service or sales roles is preferred.
* Strong phone etiquette with excellent verbal communication skills in English; bilingual in French is a plus.
* Ability to analyze customer needs and provide tailored solutions effectively.
* Proficient in data entry with attention to detail for maintaining accurate records.
* Strong interpersonal skills with the ability to build rapport with customers quickly.
* A proactive approach to upselling while maintaining a focus on customer satisfaction.
* Ability to work independently as well as collaboratively within a team environment.
Join us as we strive to deliver outstanding service and create lasting relationships with our customers!
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Expected hours: 37.5 per week
Schedule:
* Monday to Friday
Experience:
* Phone etiquette: 1 year (required)
* Data entry: 1 year (required)
* Sales: 1 year (required)
Language:
* English (required)
Work Location: In person
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LocationStittsville, ON
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Workplace information
On site
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Salary$18.00 to $20.00HOUR hourly
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9482371160
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