customer service clerks supervisor
Title posted on Jobillico -
Service Quality Supervisor (Evening)
Posted on
October 10, 2024
by
Employer details
Toronto Catholic District School Board
Job details
S ervice Quality Supervisor (Evening) <p> TCDSB is currently reviewing position titles, they are subject to change<p>Vision <p>The Toronto Catholic District School Board (TCDSB) is proud to be a significant part of the fabric of publicly funded Catholic education in the province of Ontario. We serve approximately 84,000 students in nearly 200 Catholic schools in the City of Toronto and represent close to 475,000 Catholic school supporters.<p>At the TCDSB, we grow in knowledge, with justice and hope. The TCDSB is an inclusive Catholic learning community that nurtures faith development and academic excellence through the love of God, neighbor, and self. <p>We fully engage students in learning that supports their academic, spiritual, socio-emotional, and physical growth and development. At TCDSB, we have a long and distinguished history of providing excellence in Catholic education for the Toronto community. <p>The Ontario Catholic School Graduate Expectations our Catholic values, and the Board's Pastoral Plans are foundational to our exemplary approach to teaching and learning in the 21st Century.<p>With a staff of 14,000, the TCDSB is a dynamic school board and is seeking a full-time Service Quality Supervisor within the Facilit ies Services department.<p>We are an inclusive employer. All interested applicants are welcome to apply. <p>Key A ccountabilities <p>Reporting to and under the direction of the Senior Manager of Operations & Maintenance West, the position provides professional support for all facilities activities including custodial supervision and training, maintenance services, contract administration and project management for assigned family schools. Duties and responsibilities include but are not limited to the following:<p><p> Representing ESS at various committees and meetings to provide input on proposed facility projects and plans<p> Confirming deployment of staff and providing direction to staff and managing staff performance and coordinating activities such as scheduling, attendance and training<p> Ensuring effective management of all assigned budgets, projects and contracted services<p> Establishing communications with other sections, departments, assigned family of schools (Principals), to ensure ongoing effective partnerships<p> Regularly visiting school sites for auditing and supervising activities of all assigned caretakers and 3rd party contractors.<p> Participating in the interview and selection process for staff including recruiting and promotional opportunities<p> Conducting employee evaluations and participating in the grievance and disciplinary process<p> Participating in the development and delivery of training programs<p> Coordinating in-service meetings<p> Maintaining deployment and other related activities in the absence reporting system<p> Facilitating the implementation of new programs/projects<p> Auditing and supervising activities of all assigned caretakers and 3rd party contractors, by visiting schools as required<p> Subject to callout beyond regular workday/week as emergencies arise and participating in a rotating callout schedule<p> Performing other duties as assigned/required<p><p>Requirements <p><p> Three-year Community College Diploma in relevant field (e.g. Property Management; Facility Management) from a recognized educational institution, or an equivalent combination of education and experience<p> Minimum two (2) years of working experience in a supervisory role<p> Demonstrated supervisory ability and experience in direct supervision of staff in a unionized environment<p> Proficient in computer skills (MS Office, Office 365, SAP)<p> Excellent organizational, interpersonal and communication skills<p> Experience in managing small construction projects (e.g. asphalt, tiles, fencing, painting, blinds, etc.)<p> Availability to work outside core office hours, as required<p><p>PLEASE NOTE: <p>Service Quality Supervisors may be required to work either day or evening shift hours, in e
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LocationToronto, ON
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Workplace information
On site
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SalaryNot available
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
Jobillico
#14647715
Advertised until
2024-11-07
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