office administrator
Posted on
October 09, 2024
by
Employer details
Resilient Health Inc
Job details
*Who we are:*
Resilient Health is a psychology clinic providing assessment, diagnosis and psychotherapy to clients in Victoria BC and across British Columbia. Our team, which includes psychologists, counsellors, and social workers, is very friendly, collaborative, and dynamic.
*Role overview:*
We are seeking a full-time, reliable and client-focused individual to join our team as an Administrator and Medical Office Administrator (MOA).
The right candidate will have excellent organizational skills, exceptional attention to detail, strong communication skills by phone and email, and a passion for delivering high quality client care. Being comfortable with new software systems is a must, and experience with medical office billing is a bonus. As an Administrator and MOA, you will be responsible for overseeing daily administrative tasks, including booking appointments, billings and payment processing, coordinating schedules, managing client records, and collaborating with the team. We are looking for someone eager to grow with our clinic, and make a positive impact on the lives of our clients.
*Tell us why you?d be a great fit! As part of our application process, we?d love to hear why you believe the Administrator role at Resilient Health is right for you. Please include a cover letter with your application and tell us all how your skills and experiences align with our clinic!*
*Responsibilities:*
* Answer incoming phone calls professionally and courteously, addressing client inquiries and scheduling appointments. Make outgoing phone calls, to follow up on bookings, billing and other client-related issues.
* Respond promptly to new client inquiries via phone or email, providing information about clinic services, procedures, and appointment availability.
* Manage new referrals and coordinate appointments with healthcare providers.
* Process billings daily, including charging credit cards and following up on outstanding payments (including email and phoning clients), to ensure timely and accurate financial transactions.
* Perform clerical duties such as filing, faxing, copying, and data entry to support clinic operations and maintain organized records.
* Collaborate with other staff members to ensure efficient workflow and exceptional customer service.
* Maintain confidentiality of client information and adhere to privacy regulations, including HIPAA guidelines.
*Qualifications:*
* Strong organizational skills and attention to detail, with the ability to prioritize tasks effectively in a fast-paced environment.
* Previous experience in administrative or receptionist role required.
* Experience as an MOA and with MSP billing is a significant bonus.
* Excellent communication skills, both verbal and written, with the ability to interact professionally and kindly with clients and colleagues.
* Proficiency in computer skills and familiarity with office software applications with the ability to easily learn software. Willingness to learn new software systems.
* Ability to work independently as well as part of a team, demonstrating reliability and accountability in all responsibilities.
Joining our team as an Administrator offers the opportunity to contribute to the success and growth of our clinic while providing essential support to our clients and healthcare providers. The culture of our team is collaborative and fun, while still being respectful. As a psychology clinic, we are strongly dedicated to client care, and contributing to the community of Victoria, and BC. If you are a motivated and personable individual with a passion for customer service, we invite you to apply and become an integral part of our team!
Job Types: Full-time, Permanent
Pay: $21.00-$25.00 per hour
Schedule:
* Monday to Friday
* Weekends as needed
Experience:
* Administration: 2 years (preferred)
Language:
* English (required)
Work Location: In person
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LocationVictoria, BC
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Workplace information
On site
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Salary$21.00 to $25.00HOUR hourly
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9480862718
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