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patient care coordinator
Posted on October 09, 2024 by Employer details Maico Hearing Service
Job details
*JOB FUNCTIONS:* * Opens and closes the clinic, maintains the cleanliness of the office and sanitizes common areas daily as required. * Ensures the coffee station, water and supplies are maintained daily. * Retrieves phones messages and prioritizes and returns phone calls at least twice a day. * Greets and assists patients who come to the practice. * Answers multi-line telephone, guides patients to the appropriate services and relays calls and messages. * Distributes and obtains appropriate forms, including new patient information forms. * Schedules appointments. * Prepares new patient files. * Prints clinician schedules and retrieves patient files for clinicians? appointments daily. * Enters and updates patient information and details into the clinic?s management software. * Feels comfortable collecting and recording payments and closing cash at end of day. * Administers and manages inbound and outbound mail, including packages, courier services and other correspondence. * Assists patients with the purchase/pick-up of batteries, supplies, and other items. * Performs minor hearing aid repairs, hearing aid clean and checks, and hearing aid/app troubleshooting for drop-in appointments. * Keeps hearing aid lab clean and stocked. * Scans and files paperwork/reports for clients? charts as required by clinicians. * Unpacks and shelves clinical, hearing aid, and office supplies * Records office supplies to be ordered weekly. * Enters patients? battery supply allotments in the clinic?s management software and records when batteries have been provided to patients at appointments or via mail. * Sanitizes/disinfects and restocks clinical supplies as required. * Answers electronic inquires in a timely manner. * Provides administrative support to clinicians whenever possible. * Contact insurance companies to inquire about patient?s hearing aid coverage * Prepares travel letters for patients as required. * Takes on other administrative duties/roles as assigned. *JOB SKILLS, KNOWLEDGE AND ABILITIES:* · Preference is given to applicants with a diploma or degree in administrative, accounting, sales, or customer-oriented field (or possess equivalent work experience). · Superior telephone skills · Excellent interpersonal skills that allow effective working relationships with patients and colleagues. This includes listening and problem-solving skills. · Ability to work effectively with various computer programs. · Must be able to organize time and prioritize numerous duties within strict deadlines. · Requires the ability to multitask and deal with numerous interruptions throughout the day. · Patient-focused and the ability to deal with patients in a warm, caring and respectful manner. · Must be detailed-oriented and possess excellent note-keeping/documentation skills. · Must present a positive and professional image of the clinic to all visitors, patients and co-workers. · Previous experience in a medical or general office setting is an asset. · Must be able to adapt to ongoing changes and growth in the role & duties. Job Types: Full-time, Permanent Benefits: * Company events * Dental care * Disability insurance * Extended health care * Life insurance * On-site parking * Paid time off * RRSP match * Store discount * Vision care Schedule: * Day shift * Monday to Friday Work Location: In person- LocationGander, NL
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9480748621
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