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e-commerce manager
Posted on October 09, 2024 by Employer details Ultimate Tools
Job details
Ecommerce Manager Location: Burnaby, BC (In-person) Salary: $60,000 - $90,000 per year Company Overview: Ultimate Tools is a Vancouver-based ecommerce company specializing in the sale of high-end tools for professional woodworkers. With a focus on quality, craftsmanship, and innovation, we aim to provide our customers with the best tools and equipment available in the market. We're currently seeking a skilled Ecommerce Manager to expand our online presence and build our brand identity. Position Overview: Ultimate Tools is seeking a dynamic and forward-thinking Ecommerce Manager to oversee and manage our online sales channels and operations. The ideal candidate will be responsible for driving online sales, optimizing the user experience, managing inventory, and leading our ecommerce strategy. This role requires a hands-on leader with a proactive approach to improving internal processes and customer interactions. Responsibilities: Website Management & Optimization: * Oversee the design, development, and maintenance of the ecommerce website (Shopify). * Manage products and orders through NetSuite and Celigo integration. * Oversee the day-to-day operations of our e-commerce website and create the best customer experience on ultimatetools.ca to maximize conversion and enhance user engagement and ultimately drive sales. * Collaborate with marketing to develop and execute comprehensive ecommerce marketing strategies to increase online sales and enhance customer acquisition. * Continuously identify and implement opportunities to enhance the shopping experience through site optimization, design and functionality. * Implement and maintain Shopify apps to enhance site functionality, such as SellEasy, Intuitive Shipping, and Affirm. * Analyze website traffic, user behavior, and conversion funnels to identify areas for improvement, using a data driven approach to optimize opportunities. * Manage multiple product variants, ensure inventory is live on the site and product information & description is represented accurately. * Prepare reports and analyze data to identify areas for improvement, including monthly and hero campaign reporting. * Create new website and landing pages in collaboration with marketing. * Own accuracy of information presented on the website and collaborating with operations to update as needed. Customer Relations & Fulfillment: * Oversee and manage customer service operations to ensure an exceptional experience for our online and in-store customers. This includes answering customer emails and phone calls, addressing inquiries about products, orders, and shipping details, and resolving any issues that arise in a timely and professional manner. * Collaborate with the shipping department to oversee the fulfillment process, ensuring orders are processed efficiently and accurately. Utilize ShipStation to manage and streamline shipping operations, ensuring timely delivery of orders and enhancing the overall customer experience. * Act as the primary point of contact for customers, providing knowledgeable and friendly service that reflects the high standards of Ultimate Tools. Your role is crucial in maintaining customer satisfaction and loyalty, directly impacting our brand?s reputation and online sales performance. * Work closely with the operations team to monitor and manage inventory levels, ensuring that product availability aligns with customer expectations and website accuracy. Marketing & Strategy: * Contribute to the creative development, execution, and optimization of multi-channel marketing campaigns. * Collaborate with Marketing and Operations teams to plan digital marketing campaigns across multiple channels including SEO, PPC, email, social media. * Analyze market trends, customer data, and sales performance to inform strategies. * Work closely with the Marketing team to plan and execute promotional campaigns, including those driven by vendor timelines and new product launches. * Work with internal te- LocationBurnaby, BC
- Workplace information On site
- Salary$46,025.39 to $89,611.88YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9479562365
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