Discover jobs
Job Search
workplace investigator
Title posted on indeed.com - Investigator
Posted on October 09, 2024 by Employer details Motor Vehicle Sales Authority
Job details
*Now Hiring ? Investigations Officer* The VSA builds public confidence in the motor dealer industry in BC by engaging and educating industry and consumers, ensuring a safe and reliable motor vehicle buying experience. As an independent, non-profit, regulatory agency that oversees the sales of personal-use new and used vehicles, the VSA: * licenses motor vehicle dealerships, salespeople, broker agents, broker agent representatives, and wholesalers * provides licensing courses and continuing education for VSA licensees * offers consumer information and assistance * assists with dispute resolution * investigates consumer complaints and claims * undertakes compliance action *What is the Role?* The VSA is now hiring an Investigations Officer. Reporting to the Manager of Investigations, the Investigations Officer works as part of an integrated team conducting investigations of motor dealers and licensees for non-compliance matters to ensure consumer protection in motor vehicle transactions in the province. *What You'll Do:* * Effectively conduct investigations and gather evidence in a consistently fair, thorough, objective and professional manner wherever needed within the province. * Collect, analyze and organize large amounts of complex and technical information and physical evidence into detailed, high-quality reports and correspondence. * Reports should set out facts of a case objectively and accurately, followed by a well-reasoned analysis and objective assessment of the evidence while maintaining appropriate investigative notes. * Investigate all consumer and industry complaints. * Promote the VSA?s mission and mandate in all communication with consumers and stakeholders of the automotive industry. * Meet VSA Investigations department service standards. * Assist in dispute resolution in a calm, fair and professional manner to resolve consumer complaints and claims and gain voluntary compliance. * Other duties as assigned by direct supervisor. *Your Experience and Educational Background* The ideal candidate brings passion and commitment to the role. While it is understood that a candidate may not possess all the competencies noted below, it is expected that over time, the candidate will demonstrate most, if not all, of these aspects: * A relevant diploma or certificate in investigation skills, such as criminology, forensic science, or administrative or criminal law or a combination of relevant coursework and experience. * A minimum of three years? experience (within the last five years) in a related field as an investigator who is part of a major investigation team responsible for conducting serious or complex investigations leading to judicial or quasi-judicial sanctions. Preferred Additional Education & Experience * University degree in law, criminology, legal studies or a related discipline. * Experience in conducting investigations within a regulatory environment applying consumer protection legislation. The VSA will consider a combination of education and experience. *You Possess the Following Competencies* * Excellent verbal and written communication skills. * Excellent interpersonal skills. * Strategic approach to problem solving. * Self-motivated and able to manage time and workload pressures independently. * Ability to work in a team environment. * Ability to network professionally with the public, automotive industry stakeholders, law enforcement and Government agencies. * Ability to create and maintain a positive work environment. * Ability to organize and manage large volume investigative files. * Experience working with Legislation, Acts and Regulations. * Ability to work from home from time-to-time (remote). * Computer skills including word processing and use of databases such as: Microsoft?s Customer Relations Management (CRM) system. *Benefits * Your total compensation package includes a competitive salary, including vacation, personal & sick days, optional leave arrangements, health care and dental- LocationLangley, BC
- Workplace information On site
- Salary$78,000 to $98,000YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9479385011
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
- Date modified: