front desk agent
Posted on
October 08, 2024
by
Employer details
Inn at Laurel Point
Job details
*Job Title:* Front Desk Agent
*Job Status: *Permanent. Hours may vary based on hotel occupancy.
*Start Wage: *$22.20 per hour - $22.70 per hour (at 1 yr.) + commissions
*Summary of Position: *
To represent Inn at Laurel Point in all guest interactions as ?A refined coastal experience in a waterfront city setting, guided by sincere, friendly service, to create remarkable memories.? As a Front Desk Agent, your primary responsibility will be the check-in and check-out of our guests and answering any hotel and Victoria area related questions.
*Responsibilities: *
* Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition
* Answer & appropriately qualify all incoming calls on multi-line telephone system
* Efficiently & accurately process check ins and check outs
* Assist when needed in Coordinating dinner reservations, airline and train accommodations, sedan transfers, and other guest requests
* Gather and maintain knowledge of new and existing services available to hotel guests
* Maintain a high level of professionalism in all aspects of job performance in accordance with our Values of Respect, Excellence, Curiosity, and Stewardship
* Ensure that Laurel Point Inn Service Standards are adhered to in an effort to consistently offer the best service possible
* Energize the Laurel Point Inn brand by promoting guest loyalty and local recognition
* Assist both internal and external guests to the best of your abilities
* Assist in necessary day to day operations of the Front Office
* All other duties as assigned
*Qualifications: *
* Previous experience as a hotel Front Desk Agent an asset
* Previous multi-line telephone and reservations experience an asset
* Previous experience with OPERA Property Management System or other Property Management Systems an asset
* Previous cash handling and processing experience an asset
* Working knowledge of Word, Excel and other computer related programs an asset
* Passion for guest service
* Excellent interpersonal and time management skills
* Exceptional communication skills, both written and oral
* Must be a team oriented & motivated individual
* Highly organized, results-oriented with the ability to be flexible and work well under pressure
* Exceptional knowledge of Victoria and Surrounding area and attractions an asset
* Flexible availability: including early mornings, evenings, weekends and statutory holidays
* Must be fully available to work weekdays, weekends and statutory holidays
* Ability to work overnight shifts, 10:30pm ? 7am, as required
* Must be able to embrace the 4 core values of the Inn at Laurel Point: Excellence, Respect, Curiosity and Stewardship
*Job Requirements:*
* Flexible availability for shifts: will be scheduled for a combination of early morning shifts, day shifts, and late evening shifts
* Must be fully available to work weekdays, weekends and statutory holidays
* Ability to work overnight shifts, 10:30pm ? 7am, as required
* Must be legally permitted to work in Canada
*Reports To:* Front Office Manager and Guest Services Manager
*Closing Date: *Please submit your application as soon as possible as applications are reviewed daily
Apply Now! Please email your resume to careers@laurelpoint.com. For more information, please visit our Careers page at www.laurelpoint.com/careers
What?s in it for you?
· Competitive Wages
· A fun & friendly workplace culture that embraces diversity
· Cross-training opportunities to grow your skills
· Best staff meal in town and by the way, it?s free!
· Complimentary parking on non-restricted days during the off-season
· Comprehensive benefits package
· Colleague of the month recognition program
· Summertime volleyball on Sticky Wicket rooftop, BBQs on our stunning Terrace patio, free themed year-end Gala to thank you
· Aura waterfront restaurant + patio staff discount ? 50%
· Need a staycation? We?ve got you covered,
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LocationVictoria, BC
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Workplace information
On site
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Salary$23.11HOUR hourly
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Terms of employment
Part time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9479034201
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