reservations supervisor
Posted on
October 07, 2024
by
Employer details
Nita Lake Lodge Resort & Spa
Job details
*Join Our Team as a Reservations Supervisor!*
We?re looking for an organized, detail-oriented *Reservations Supervisor* to lead our reservations team. In this role, you?ll oversee the day-to-day operations of the reservations department, ensuring accurate and timely bookings, resolving guest inquiries, and supporting our team members.
If you?re passionate about hospitality, have a knack for problem-solving, and want to help shape a second-to-none guest experience, this could be the perfect opportunity for you!
*Key Responsibilities:*
* *Lead & Manage*: Oversee the daily operations of the reservations department, ensuring smooth and efficient workflows.
* *Guest Support*: Handle and resolve escalated guest issues related to reservations quickly and professionally.
* *Team Training*: Train and develop new Reservations Coordinators and Front Office staff on reservation procedures.
* *Implement Procedures*: Assist in creating and rolling out new procedures to improve efficiency and guest satisfaction.
* *Revenue Support*: Assist the Revenue Manager with rate plan setups, inventory management, and revenue reports.
* *Communication*: Collaborate closely with Front Office and Group Sales teams to ensure seamless operations.
* *Reconciliation*: Oversee reservation-related reconciliation reports and commission invoices for accounting.
*What We?re Looking For:*
* *Experience*: At least 2 years of reservations experience; leadership experience is a plus.
* *Skills*: Excellent communication, organizational, and problem-solving skills. Strong proficiency in MS Office and PMS systems.
* *Attitude*: Self-motivated, with a positive attitude and a professional approach.
* *Bonus*: Familiarity with Maestro by Northwind PMS and previous experience in hospitality or tourism management.
*Why Join Us?*
* Competitive salary and benefits
* Growth opportunities within our team
* Be part of a collaborative and supportive work environment
* Help shape guest experiences and make an impact
*Ready to take the next step in your hospitality career? Apply today and be part of something great!*
Job Types: Full-time, Permanent
Pay: $25.50 per hour
Expected hours: No more than 40 per week
Additional pay:
* Commission pay
* Retention bonus
Benefits:
* Company events
* Dental care
* Discounted or free food
* Extended health care
* On-site parking
* Paid time off
* Vision care
* Wellness program
Flexible language requirement:
* French not required
Schedule:
* 8 hour shift
* Holidays
* Weekends as needed
Work Location: In person
Expected start date: 2024-10-14
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LocationWhistler, BC
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Workplace information
On site
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Salary$25.50HOUR hourly
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9477191198
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