customer service agent
Title posted on ZipRecruiter -
Customer Experience Associate
Posted on
October 06, 2024
by
Employer details
Pure Lifestyle Inc.
Job details
<h3>Job Description</h3><div>Job Description<div><p>At <em>Pure</em>, we pride ourselves on fostering a culture built on confidence, accountability, and collaboration. Our talented team is at the heart of everything we do, driving our commitment to creating exceptional experiences for our customers. As a<em> Customer Experience Associate</em>, you'll join a group of dedicated professionals who understand the power of strong relationships and work together to elevate our brand and make a lasting impact in the lives of those we serve!</p><p> </p><p>This position is available at our brand new Victoria office - our second office in BC! It is located here <span class="long-word">https://maps.app.goo.gl/FrLQvuJ5XqVZ4YMWA?g_st=com.google.maps.preview.copy</span></p><p> </p><p>In this vital role, you will engage with our customers in meaningful ways, ensuring that each interaction not only resolves issues but also builds trust and loyalty. <strong>Our new Customer Experience Associate's responsibilities will include:</strong></p><ul><li><p>Developing genuine relationships with customers through personalized communication via phone, email, texts and face to face interactions.</p></li><li><p>Actively listening to customer needs and concerns to provide tailored solutions that exceed expectations.</p></li><li><p>Following up with customers to ensure satisfaction and gather feedback on their experiences, demonstrating that their opinions matter.</p></li><li><p>Collaborating with internal teams to create seamless experiences and advocate for customer needs across the organization.</p></li><li><p>Assisting in the development of initiatives that enhance customer relationships and foster a sense of community.</p></li><li><p>Identifying opportunities to surprise and delight customers, turning everyday interactions into lasting impressions.</p></li></ul><p> </p><p><strong>Qualities we value:</strong></p><ul><li><p>A natural communicator who enjoys connecting with people and building rapport.</p></li><li><p>Excellent listening skills and empathy, allowing you to understand and address customer needs effectively.</p></li><li><p>Strong problem-solving abilities and a proactive approach to improving customer experiences.</p></li><li><p>A team player who values collaboration and is committed to creating a positive atmosphere.</p></li><li><p>Experience in customer service or relationship management is a plus, but we welcome candidates eager to learn and grow!</p></li></ul><p> </p><p>Every member of our team has a unique skill set and brings valuable expertise to the table. Therefore, our top priority is to create a culture that supports and encourages growth and development. We believe that learning is a lifelong journey, and we are committed to offering opportunities for our employees to enhance their customer support skills through ongoing education and training programs.</p><p> </p><p>If you're ready to take on a role where your ability to build relationships can make a real difference in our customers' experiences, apply!</p><p> </p></div></div>
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LocationVictoria, BC
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Workplace information
On site
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Salary$54,380.32YEAR annually
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
ZipRecruiter
#be01553e
Advertised until
2024-11-04
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