front desk manager
Posted on
October 04, 2024
by
Employer details
Travelodge by Wyndham Prince George
Job details
Front Desk Manager
Overview:
Join our team as a Front Desk Manager at a prestigious hotel in the heart of the city. As a key member of our hospitality staff, you will be responsible for overseeing all front desk operations, ensuring exceptional guest services, and maintaining a professional and welcoming atmosphere.
\*\*Responsibilities:\*\*
- Manage the daily operations of the front desk, including check-in/check-out procedures, reservations, and guest inquiries.
- Supervise front desk staff, providing guidance, training, and support to ensure excellent customer service.
- Maintain a clean and organized front desk area, welcoming guests with a friendly demeanor.
- Handle guest concerns and complaints promptly and professionally to ensure guest satisfaction.
- Utilize phone systems efficiently to handle incoming calls and assist guests with inquiries.
- Implement multilingual support to cater to diverse guest needs effectively.
- Uphold high standards of hospitality and uphold hotel policies and procedures.
- Collaborate with other departments to ensure seamless guest experiences throughout their stay.
\*\*Qualifications:\*\*
- Previous experience in customer service or hospitality industry preferred.
- Proficiency in phone etiquette and handling phone systems effectively.
- Bilingual or multilingual skills are a plus.
- Strong organizational skills with attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to work well under pressure in a fast-paced environment.
- Knowledge of hotel operations and reservation systems is advantageous.
Join our team as a Front Desk Manager and be part of creating memorable experiences for our guests. If you have a passion for hospitality and excel in providing exceptional customer service, we would love to hear from you!
Job Types: Full-time, Permanent
Pay: From $42,000.00 per year
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Morning shift
* Night shift
* Weekends as needed
Experience:
* Customer service: 3 years (preferred)
Work Location: In person
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LocationPrince George, BC
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Workplace information
On site
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Salary$42,000YEAR annually
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9474815479
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