customer service representative - call centre
Title posted on indeed.com -
CSR - Customer Service Representative
Posted on
October 04, 2024
by
Employer details
Legacy Branding Co.
Job details
The CSR provides great customer service that earns loyal relationships and profitable business practices. As a partner with our sales team, you offer exceptional sales support with your knowledge and friendly personal attention.
The CSR works within our Order System to manage orders efficiently and successfully. You develop supplier relationships, which provide extra support when needed.
*Duties and Responsibilities:*
*Friendly Customer Care and Great Sales Support *
Take charge of customer problems, vendor errors and any other discrepancies.
Communicate and escalate order issues before problems occur.
Develop and cultivate positive salesperson partnerships with proactive support and personal attention.
Perform other duties as assigned by the Manager from time to time.
*Process Submitted Orders Using Our Order System*
Review Submitted Orders for accuracy.
Create and Send Purchase Order (s) and Artwork to Vendor (s).
Generate Packing Slips and Backorders as needed.
Strong communication so the team is well informed and understands current state of job.
*Track Orders To Ensure Order Timelines *
Time management and order scheduling.
Internal and external communication on all jobs in progress.
*Product Knowledge and Supplier Relations*
Build relationships with supplier representatives.
Review supplier catalogs and learns product knowledge to quickly provide product ideas and lead-time.
*Primary Interactions: *
Personal, phone and email contact with Regional Sales Managers, suppliers and clients on a daily basis.
Personal, phone and email interaction with fellow Team Members including, but not limited to, Regional Sales Managers, Creative Department, Merchandising and Accounting.
*Time Allocation:*
Processing Orders: 35%
Tasks and Daily Follow-up: 45%
Attending Meetings: 10%
Miscellaneous: 10%
*Competencies: *
Professional, friendly, polite interaction
Professional and customer-specific written communication
Product knowledge.
Supplier knowledge.
Ability to follow directions
*Education & Experience:*
Bachelor?s degree preferred but not required.
Main attributes are an attention to detail, positive attitude and desire to succeed
Job Types: Full-time, Permanent
Pay: $17.00-$20.00 per hour
Expected hours: 40 per week
Benefits:
* Company events
* Dental care
* Extended health care
* On-site parking
* Store discount
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Experience:
* Sales support: 1 year (preferred)
* Customer service: 1 year (preferred)
Language:
* English (required)
Work Location: In person
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LocationRed Deer, AB
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Workplace information
On site
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Salary$17.00 to $20.00HOUR hourly
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9473410143
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