customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
October 01, 2024
by
Employer details
Weddingstar Inc
Job details
Reporting to the Customer Service Manager, the Customer Service Representative (CSR) is the first line of communication with Weddingstar customers. CSRs respond to customer inquiries through a variety of formats and utilize their excellent customer service and communication skills to resolve customer concerns.
This is an on-site position and not eligible for hybrid or remote work.
NOTE: A cover letter must be included and must contain an outline of how your skillset meets the job duties, salary expectations and the job requisition number. Please attach cover letter and resume as one document.
*Main duties and responsibilities: *
* Respond to customer inquiries regarding products and orders
* Process and check status of customer orders
* Investigate and resolve customer concerns regarding Weddingstar products, services or policies
* Arrange for refunds, exchange or credit for returned merchandise
* Ensure correct shipping, international flags, and tax options are charged on international orders
* Assist customers with website navigation and basic website troubleshooting
* General Reception duties, including managing administrative documentation
*Skills and experience: *
* High school diploma
* 1 ? 2 years experience in a customer service position
* Beginner to intermediate level computer knowledge with an aptitude to learn new software
* Ability to consider the relative costs and benefits of potential actions and choose the appropriate solution using appropriate judgement skills
* Ability to communicate clearly and effectively in written format through email and live chat
* Strong time management skills
Requisition#: CSR1-011024
Weddingstar Inc. thanks all applicants for their interest; however, only those being interviewed will be contacted.
Job Types: Full-time, Permanent
Pay: $15.00-$19.00 per hour
Expected hours: 40 per week
Additional pay:
* Overtime pay
Benefits:
* Disability insurance
* Extended health care
* Life insurance
* On-site parking
* Store discount
Flexible language requirement:
* French not required
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 2024-10-08
Expected start date: 2024-10-21
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LocationDunmore, AB
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Workplace information
On site
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Salary$15.00 to $19.00HOUR hourly
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9469557121
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