customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
September 30, 2024
by
Employer details
Canadian Diesel Online
Job details
*Job Overview*
We are seeking a dedicated and experienced Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, attention to detail, and a passion for providing outstanding customer service. This role involves interacting with customers, resolving inquiries, and ensuring a positive experience with our products and services. It will also require the ability to search emails, make phone calls, etc. to find answers to customer enquiries.
*Duties*
- Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Communicate effectively with customers via phone, email, or chat to ensure their needs are met.
- Utilize phone etiquette to maintain a positive rapport with customers during interactions.
- Perform data entry tasks accurately to maintain up-to-date records
- Contact Suppliers and find information on customer orders
-Provide Tracking Numbers to Customers
- Provide proactive order followup
- Send Customer inquiries to the correct departments
*Requirements*
- Proven experience in a customer service role is preferred.
- Excellent verbal and written communication skills in English; multilingual abilities, particularly in French, are a plus.
- Familiarity with ERP system prefered
- Proficient in data entry with attention to detail.
- Ability to analyze information and provide solutions based on customer needs.
- Demonstrated phone etiquette skills, ensuring professionalism during all interactions.
- A positive attitude and the ability to work well within a team environment.
- Flexibility to adapt to changing situations and handle multiple tasks simultaneously.
Job Type: Full-time
Pay: $18.00-$25.00 per hour
Expected hours: 40 per week
Benefits:
* Dental care
* Extended health care
* On-site parking
* Vision care
Schedule:
* Monday to Friday
Experience:
* Customer service: 2 years (preferred)
Work Location: In person
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LocationCalgary, AB
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Workplace information
On site
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Salary$18.00 to $25.00HOUR hourly
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Terms of employment
Full time
-
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9466530952
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