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guest service agent
Title posted on indeed.com - Guest Service Agent Part Time
Posted on September 27, 2024 by Employer details Courtyard by Marriott - Sunray hotels
Job details
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match rate codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone and switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns in our GXP system; follow up to ensure each has been met to guests? satisfaction. Arrange transportation for guests/visitors. Count and secure cash at beginning and end of shift. Process all payment types, vouchers, paid-outs, charges, and provide change. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to Marriott standards; anticipate and address guests? service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Duty Managers. Preferred Experience: Hotel Front Desk - 1 year Job Type: full time Job Type: Part-time Pay: $19.07 per hour Additional pay: * Overtime pay Benefits: * Dental care * Extended health care * Paid time off * Vision care Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift * Evening shift * Every Weekend * Holidays * Morning shift * Night shift * Weekends only Experience: * Customer service: 1 year (required) * Hotel: 1 year (preferred) Work Location: In person- LocationOshawa, ON
- Workplace information On site
- Salary$19.07HOUR hourly
- Terms of employment Part time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9462441439
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