customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
September 25, 2024
by
Employer details
Nexicom Inc.
Job details
*Job description*
* *Nexicom is a local Telecommunications provider with over 125 years of experience.*
We need *enthusiastic individuals that are willing to give Exceptional Customer Service, to fill full time Customer Service Positions.*
*P*osition Overview:
Nexicom offers a fast paced, high energy, customer centered work environment. We offer:
* Competitive wages starting at *$19.50*
* Positive work culture
* Excellent company benefits including both Health and Dental
* Matched Pension Plan
* Yearly performance reviews
* Access to courses and training for continual learning and development
Primary responsibilities may include:
* Serving customers at the counter or over the phone in respect to payments, billing inquiries and service issues;
* Selling, analyzing and advising on appropriate packages for telephone services, toll, Internet, security or cable tv;.
* Arrange new service installs, changes of service and disconnects;
* enter new accounts in billing program and in applicable databases;
* process paperwork regarding orders; schedule service orders with customer and dispatch to ensure due dates are met; and send information packages out to new customers;
* Liaise with Third Party personnel in the provisioning and troubleshooting of select services;
* Ensure accurate records are precisely maintained and followed up;
* Prepare adjustments to customer accounts;
* Process sales, prepare paperwork for activation of service where necessary, and reconcile invoicing from supplier;
* Basic troubleshooting and prepare trouble tickets where necessary;
* Process payments to billing system;
* Ensure customer retention and satisfaction;
* Proactively manage and resolve customer satisfaction issues;
* Maintaining service levels and achieving business and performance goals and objectives
Requirements:
* Customer service/inside sales experience
* Demonstrated ability in self-motivation with the ability to work with limited supervision
* Effective interpersonal and communication skills
* Demonstrated ability to multi-task and meet deadlines
* Ability to work well within a team environment
* Proficiency with MS Office Programs
above average keyboarding skills
* Ideally you possess a post-secondary education (or and equivalent combination of training and experience)
Condition of Employment:
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.
Job Types: Full-time, Permanent
Pay: From $19.50 per hour
Benefits:
* Company events
* Company pension
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* Vision care
Flexible language requirement:
* French not required
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Weekends as needed
Education:
* Secondary School (preferred)
Experience:
* Customer service: 2 years (preferred)
Work Location: In person
Application deadline: 2024-10-18
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LocationMillbrook, ON
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Workplace information
On site
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Salary$19.50HOUR hourly
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9460133478
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