front desk agent
Posted on
September 24, 2024
by
Employer details
Quality Inn & Suites Amsterdam- Quispamsis
Job details
*Job description*
The Front Desk Agent ensures guest satisfaction through courteous interactions, prompt problem-solving, and effective communication. They are also responsible for maximizing room sales by converting potential clients into guests. The role involves managing all front desk operations, including guest check-in/out, reservations, telephones, and handling payments, in line with hotel policies.
*Key Duties & Responsibilities:*
* Adhere to hotel policies and procedures.
* Maximize revenue by converting inquiries into bookings.
* Accurately register guests and handle room assignments.
* Coordinate VIP and special requests.
* Operate front desk systems, process payments, and balance shift totals.
* Handle room reservations, respond to emails, and manage inventory.
* Maintain records, including guest registration and billing.
* Assist with housekeeping coordination and maintain positive working relationships.
* Perform basic maintenance tasks as needed.
* Ensure a clean and organized front and back office.
* Report guest complaints or security issues.
* Provide local area information and transportation details.
*Skills & Qualifications:*
* Strong interpersonal and communication skills.
* Ability to sell and negotiate.
* Proficiency in English; knowledge of French is a plus.
* Basic maintenance skills.
* Eligibility to work in Canada.
*Competencies:*
* Customer Focus
* Teamwork
* Problem Solving
* Professionalism
* Reliability
*Physical Requirements:*
* Ability to stand for long periods and lift up to 25 pounds occasionally.
Job Type: Permanent
Pay: $15.50-$16.50 per year
Benefits:
* On-site gym
* RRSP match
* Vision care
Schedule:
* 8 hour shift
* Evening shift
* Morning shift
* Night shift
* Weekends as needed
Ability to commute/relocate:
* Quispamsis, NB E2E 0C6: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
-
LocationQuispamsis, NB
-
Workplace information
On site
-
SalaryNot available
-
Terms of employment
Permanent employment
-
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9458532317
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.