Overview
Languages
English
Education
-
Secondary (high) school graduation certificate
- or equivalent experience
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
-
Supervise staff
-
Train staff
-
Answer written and oral inquiries
-
Address customers' complaints or concerns
-
Answer inquiries and provide information to customers
-
Explain the type and cost of services offered
-
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
-
Perform general office duties
-
Receive and log complaints
-
Answer clients' inquiries and provide information
-
Resolve product and service related problems
-
Delegate work to office support staff
-
Perform data entry
-
Follow-up on issues with work orders
Experience and specialization
Documentation knowledge
Type of experience
Area of specialization
-
Communications
-
Brand management
-
Product
Specialization/experience (business sales and services)
Additional information
Transportation/travel information
Work conditions and physical capabilities
-
Attention to detail
-
Fast-paced environment
-
Tight deadlines
-
Work under pressure
Personal suitability
-
Punctuality
-
Client focus
-
Efficient interpersonal skills
-
Excellent oral communication
-
Excellent written communication
-
Flexibility
-
Organized
-
Reliability
-
Team player
-
Initiative
-
Judgement
-
Ability to multitask
-
Dependability
-
Honesty
-
Quick learner
-
Collaborative
Benefits
Health benefits
-
Dental plan
-
Disability benefits
-
Health care plan
-
Paramedical services coverage
-
Vision care benefits
Financial benefits
-
Group insurance benefits
-
Life insurance
Long term benefits
Other benefits
-
Free parking available
-
Learning/training paid by employer
-
Paid time off (volunteering or personal days)
-
Team building opportunities
-
Travel insurance
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
- Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for newcomers and refugees
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
Support for Indigenous people
- Facilitates access to Elders who can offer support and guidance to Indigenous workers
Support for mature workers
- Offers mentorship, coaching and/or networking opportunities for mature workers
Supports for visible minorities
- Offers mentorship programs that pair members of visible minorities with experienced employees
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.