customer service representative - call centre
Title posted on indeed.com -
CSR (Customer Service Representative)
Posted on
September 19, 2024
by
Employer details
Park Mazda
Job details
If you are a positive, upbeat, customer-loving person who has a strong passion for building customer relationships and sales, our Customer Service Representative position is open for applicants.
This is a career path for those individuals who love their customers and know how to make them feel special. If you want a consistent income, bonus incentives, a career, and a normal work schedule, we are right for you.
Our hiring philosophy is; Hire Attitude, Train Skills. You bring your high-level customer experience skills, we train the rest.
Officially, the job is known as a Customer Service Representative, however, the core job components are customer service and sales.
The high-level overview of a CSR is;
Solicits customers, to arrange appointments for maintenance recommended by the manufacturer or to promote specials. Follows up with customers on the telephone, as required, and verifies customer satisfaction, along with email campaigns as directed.
* Solicits existing customers, to promote the maintenance services recommended by the manufacturer and, where applicable, also promotes other services, as instructed by management.
* Arranges and confirms appointments.
* Actively participates in managing the customer database. Ensures that the list of calls is updated.
* Consults customer history before making the telephone calls.
* Issues activity reports and keeps a file on telephone follow-up successes.
* Actively participates in developing call scenarios, in order to meet objectives for number of appointments arranged.
* Actively participates in managing appointment making in the department.
* Follows up on files that are his/her responsibility.
Work Hours: Mon-Fri during training (1st week), then transistions to a 4 days on/4days off schedule.
Wage: $3,000 - $6,000/month
Qualifications:
- Positive Attitude and Customer Satisfaction Focused
- Valid Driver License
- Bondable
- Self-Motivated
- Clean Criminal Record
If you or someone you know meets the above qualifications or if you have an interest in this position, please email your resume.
Work Remotely
* No
Job Types: Full-time, Permanent
Salary: $20.00 per hour
Benefits:
* Extended health care
Schedule:
* 8 hour shift, Monday to Friday, during 1st week of training
* After first week of training, schedule is 4 days on/4 days off.
* Weekend availability
Supplemental pay types:
* Bonus pay
Job Types: Full-time, Permanent
Pay: $3,000.00-$6,000.00 per month
Benefits:
* Extended health care
Schedule:
* 8 hour shift
* Every Weekend
* Monday to Friday
* Weekends as needed
Education:
* Secondary School (preferred)
Experience:
* Customer service: 2 years (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person
Expected start date: 2024-10-07
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LocationSherwood Park, AB
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Workplace information
On site
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Salary$3,000 to $6,000MONTH monthly
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9453210001
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