assistant executive housekeeper
Title posted on indeed.com -
Executive Housekeeper (Department Head)
Posted on
August 30, 2024
by
Employer details
Sheraton Toronto Airport Hotel and Conference Centre
Job details
*Job Overview*
The Senior Rooms Operations Manager for Housekeeping (Executive Housekeeper) will be responsible for the effective management of all housekeeping operations within the hotel. They must strive to continually improve guest satisfaction and associate engagement while maximizing the financial performance of the department. This individual must also lead the team towards and beyond property goals while still monitoring compliance in regard to the cleanliness standards and procedures as set out by the brand and public health authorities.
*Duties: (Including but not limited to*
* To communicate expectations to departmental associates through Recruitment and Selection, Departmental meetings, Performance appraisals, Training, Departmental orientation, and Scheduling
* Responsible for the direct supervision of the housekeeping managers and housekeeping hourly associates.
* To participate in the budget process, and to operate within budgeted guidelines.
* To provide operational support to other departments in relation to housekeeping issues.
* To manage the cleanliness and appearance of the outside grounds.
* To effectively communicate with associates in various settings and across departments
* To develop, motivate and orient all housekeeping associates, providing direction to deliver excellent guest service.
* Work in a safe manner and abide by Occupational Health and Safety Legislation and hotel policies with regards to accident and incident reporting procedures.
* To audit and inspect guestrooms, VIP rooms, and public areas, on a daily basis.
* Ensure all room deficiency items have been followed up on and resolved.
* To organize and conduct guest supply and linen inventory.
* To ensure that associates are following WHMIS protocols while handling chemicals
* To monitor labour forecast and make adjustments to meet required parameters.
* Collaborate and provide support on social media initiatives including online reputation management (TripAdvisor, Yelp, etc.), content creation and social customer service.
* To act as Duty Manager as required.
* Undertakes special projects and other duties as assigned by the Director of Operations and/or senior management
*Skills*:
* Minimum 3 years? experience in hotel rooms operations leadership, housekeeping experience preferred
* Previous experience in a union environment is an asset
* Excellent communication, analytical, problem solving, organizational and interpersonal skills
* Highly motivated and able to motivate others
* Ability to cross train in other areas of the Rooms department
* Ability to develop and train associates
* Strong guest service skills
* Lightspeed and GXP experience an asset
* Able to work a variety of shifts including weekends _The Sheraton Toronto Airport Hotel and Conference Centre is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application._
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
* Company events
* Dental care
* Discounted or free food
* Extended health care
* Flexible schedule
* Life insurance
* On-site parking
* Paid time off
* RRSP match
* Tuition reimbursement
* Vision care
Work Location: In person
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LocationEtobicoke, ON
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Workplace information
On site
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Salary$70,000YEAR annually
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9432257823
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