Supervisors, general office and administrative support workers
Title posted on CareerBeacon -
Case Management Supervisor
Posted on
September 05, 2024
by
Employer details
Canadian Red Cross
Job details
Title : Case Management Supervisor Employee Working Location : Remote (BC, Canada) Employment Status : Temporary Full-time (6 Months) Salary Band : $ 33.05 - $ 37.72 / hour The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment. In this role, you will : Responsibility 1 - Case Management Planning Oversee and ensure appropriately balanced caseload assignments for Case Managers based on type and complexity of case files. Coordinate with other Supervisors, ensure that caseload is balanced across individual Case Managers and the overall Case Management team. Contribute towards planning and monitoring to support Case Management within the operation or event. Identify to the Case Management Lead any gaps in existing processes, or opportunities to improve processes or increase efficiencies Responsibility 2. Supervision of Case Managers Support Case Managers to provide appropriate and timely assistance, based on approved programs and services, tools and processes as indicated through National direction. Ensure inclusive access to provision of appropriate services as assigned, based on the approved programs and in alignment with the Case Management methodology. Responsible for direct supervision, coaching and continuous learning opportunities for ,Case Managers. Plan and manage team-based case management activities to provide a coordinated effort in meeting the needs of the most vulnerable in the affected community. Responsibility 3. Reporting and Information Management Activities Consolidate and report on emerging trends related to individual recovery and community capacity to inform programming. Complete and maintain reports as per CRC standards using applicable systems and tools. Provides program/service delivery evaluation, recommendations and change implementation and prepares reports as required. Manage a variety of communications and information to ensure operational efficiency. What we are looking for : College degree in a related field, and 2 to 4 years of experience working in customer service, case management, disaster recovery, health services or a related field. An equivalent combination of education and experience will be considered. Knowledge or experience in customer service, disaster recovery, emergency management, community development, social work or psychology Experience in emergency setting an asset. Experience as a supervisor to multiple people required. Understanding of Red Cross role in disaster response and recovery. Experience working in difficult and stressful working conditions. Experience using database systems required; experience using EMIS an asset. Supervisors must complete any identified trainings/orientations required for this position including training in the Emergency Management Information System (EMIS). Knowledge of Microsoft suite of tools (Word, Excel, SharePoint) as well as Adobe. Current First Aid certification or willingness to take training. Current Psychological First Aid Certification or willingness to take training. Ability to manage change, motivate team members, have strong decision making and manage effective teams. Customer service skills: provide comfort, care and patience when interacting with individuals. Attention to detail: accuracy in completing online and paper forms, giving information, completing necessary paperwork. Strong organizational skills. Complex Problem Solving - generates pragmatic solutions, anticipates impact of the decision on others and demonstrate ability to involve appropriate others in managing problems. Conflict Resolution - practice active listening, be skilled at mediation and negotiation, develop and implement solutions and alternatives in a
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LocationUnknown
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Workplace information
On site
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Salary$33.05HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
CareerBeacon
#2110044
Advertised until
2024-10-05
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