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software technical support analyst

Posted on August 26, 2024 by Employer details 7299362 Canada Inc.

Job details

  • Location2001 SHEPPARD AVE E suite 801North York, ONM2J 4Z8
  • Workplace information Hybrid
  • Salary60,100 annually / 40 hours per week
  • Terms of employment Permanent employmentFull time
  • Flexible Hours
  • Start date: 2025-01-17
  • Benefits: Health benefits, Financial benefits
  • vacancies 1 vacancy
  • Source Job Bank #3050594

Overview

Languages

English

Education

  • College/CEGEP

Experience

2 years to less than 3 years

Hybrid

Work must be completed both in person and remotely.

Work setting

  • Troubleshooting

Responsibilities

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Provide customer service
  • Manage incidents
  • Troubleshoot and resolve technical problems
  • Research and evaluate a variety of software products

Supervision

  • 1 to 2 people

Experience and specialization

Computer and technology knowledge

  • Jira
  • Internet
  • Desktop applications
  • Word processing software
  • MS Office
  • MS Windows
  • SQL
  • Machine Learning

Area of work experience

  • Information technology (IT) service delivery

Area of specialization

  • Technical support

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Benefits

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Financial benefits

  • Bonus

Who can apply to this job?

Only apply to this job if:

  • You are a Canadian citizen, a permanent or a temporary resident of Canada.
  • You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

Advertised until

2024-11-14

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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Job market information

software technical support analyst NOC 22221 Toronto Region
Median wage Help -
28.85 $/hour

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