Overview
Languages
English
Education
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Participate in the redesign of applications and other software
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Supervise other technical support workers in this group
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Provide business systems, network and Internet support to users in response to identified difficulties
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Provide customer service
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Manage incidents
Supervision
Experience and specialization
Computer and technology knowledge
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Internet
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Communication software
Additional information
Transportation/travel information
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Public transportation is available
Personal suitability
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Client focus
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Judgement
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Team player
Benefits
Health benefits
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Dental plan
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Disability benefits
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Health care plan
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Paramedical services coverage
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Vision care benefits
Financial benefits
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Life insurance
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Registered Retirement Savings Plan (RRSP)
Long term benefits
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Tax-Free Savings Account (TFSA)
Other benefits
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Deferred Profit Sharing Plan (DPSP)
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Free parking available
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Learning/training paid by employer
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Team building opportunities
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Travel insurance
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.