Overview
Languages
English
Education
-
Other trades certificate or diploma
- or equivalent experience
- Mechanical engineering/mechanical technology/technician
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
-
Report on the performance of computer systems and networks
-
Consult user guides, technical manuals and other documents to research and implement solutions
-
Provide advice and training to users in response to identified difficulties
-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
-
Provide customer service
-
Manage incidents
-
Troubleshoot and resolve technical problems
-
Resolve product and service related problems
-
Provide problem-solving services to network users
-
Professionalism in customer service
-
Troubleshoot problems related to equipment
-
Provide information/training to employers, employees and general public
-
Develop curriculum for training programs
Additional information
Personal suitability
-
Client focus
-
Efficient interpersonal skills
-
Excellent oral communication
-
Excellent written communication
Benefits
Health benefits
-
Dental plan
-
Disability benefits
-
Health care plan
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.